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Commitment to
QUALITY

At Bomb Party, the magic is in the reveal—that moment of surprise, excitement, and finding something you love. 

 

Just as important as it is to create that experience, it’s just as important to make sure you feel confident in every Bomb Party purchase. We care deeply about the quality of our products and the trust you place in us. When something isn’t quite right, we’re committed to making it right! 

 

Whether your item arrived damaged, has a product defect, or is eligible for replacement through a recent product labeling update, the BP Promise is here to take care of you. 

 

We’ve made the replacement process simple, and you will not need to send your original item(s) back. 

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Quality You Can Trust

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We Stand Behind Our Products

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Replacement Options Available

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A Community We Care About

 Need a product replacement?
We’ve got you!

Whether your reveal has arrived damaged or defective, or you’d like a replacement due to recent labeling updates, we’re ready to help! Here are some steps to make it happen. 

 Click here to read more about the BP Promise and to see the items eligible for replacements. The BP Promise is exactly that—our promise to stand behind our products, listen when something isn’t right, and do our best to make it right. 

 

Have you created a customer account with BP? 

  1. Click here to be taken to your BombParty.com customer account login page.

  2. Once logged in, visit My Account > Order History. This will help you locate the order/invoice number with the item you’d like replaced. 

  3. Take a photo of the item for your replacement request. The photo should include your jewelry item, your name, and today’s date. You will not be required to return your item(s) to receive replacements. 

  4. In the top right corner of your account, visit the Menu > Account > Replacement Request.  

  5. Click the “Create a New Request” button and then select the applicable order/invoice from the dropdown list. You’ll need to submit a separate request for each invoice with an affected item(s). 

  6. Next to the item you’d like a replacement for, choose “defect,” then “BP Promise,” (or other option if applicable) and add the quantity of items to be replaced from the invoice. 

  7. Upload your photo. Add a comment if needed and click “Submit.” 

  8. Bomb Party will reach out to you via email to complete the replacement process, or you can view the details on your screen. 

  9. Once your request is confirmed, your new item will be mailed to you! 

Did you complete your purchase with a guest account, or purchase via Whatnot? 

  1. Visit our “Contact BP Support” webpage here. In the dropdown menu, select the option submit a “General Request Form.”

  2. In the form, you’ll need to add your email and select “Replacements/Damages” in the contact reason dropdown menu. 

  3. In your ticket description, let us know the following: where and when you made your purchase and the item you’d like replaced, as well as your address and phone number to process the replacement. 

  4. You’ll also need to include a photo of the item in the attachments section. The photo must include the item, your name, and today’s date. 

  5. Add all the info and click “Submit.”  

  6. Bomb Party will reach out to you via email to complete the replacement process, and once your request is confirmed, your new item will be mailed to you!  

 

 

Thank you for being part of Bomb Party. We’re incredibly grateful you choose to share the fun and magic of BP. Every reveal, every piece, and every customer matters to us! We can’t wait for many more moments of surprise, delight, and sparkle.